0.03s
is the time from the ring to the notification on the agent's phone.
Switchboard console
Four seconds from ring to pick-up
The sequence below is the real one: recognition, caller profile, forwarding to the person in charge, courtesy message.
On the agent's phone
The enquiry arrives already written up
Enquiry ID, contact, property and notes: the agent gets the notification with everything inside. Nobody has to remember to forward anything, and no enquiry ends up on a sticky note.
Automatic forwarding to the agent handling the mandate
Enquiry status updated in one tap
Automatic reminders if nobody picks it up
