Every enquiry arrives already qualified, never lost

Switchboard, MailWatcher, portals, website and agent app flow into a single queue. MyBrokerage recognises the contact, suggests the right property and routes it to the relevant agent in seconds.

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Enquiry · queue

assigned

Mario Rossi

BUY1136420 · Via Nomentana, 40 · Rome

portal · Idealista match 92%

arrival→queue

92%

compatible

30'

Reminder SLA

Routed to Chiara Neri, Nomentano area

today, 10:04

Reminder to the agency owner scheduled in 30 minutes

if nobody answers

One queue, not seven different inboxes

Multichannel intake

Switchboard, MailWatcher, portals, website and agent app write into the same queue. Nobody checks seven different places.

Automatic matching

The system suggests the most likely property based on what the client has seen, asked about or already viewed.

Routing by expertise

Area, property type and workload: the enquiry reaches the person who should really handle it, not the first one free.

Reminders if nobody answers

If an enquiry is left uncovered, the agency owner is alerted before the client gets tired of waiting.

Live

Watch an enquiry go through the queue in under a minute

This is the queue log while the switchboard, MailWatcher and portals bring enquiries in. Hover to pause the scrolling.

Queue log

1 events

New enquiry from Idealista: Via Nomentana 40

10:02 · portal

Enquiries in the queue now

from all connected channels

Average assignment time

from arrival to agent

Taken on within 30′

before the reminder

80%

Nobody sorted these enquiries by hand: they arrive already in order from the switchboard, MailWatcher and portals.

Intake from every source

Portal emails join the queue by themselves

MailWatcher reads the enquiries that arrive by email from property portals and brings them straight here, with contact and property already recognised.

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We'll show you the queue already set up on your channels

In the demo we connect switchboard, portal emails and website and show you a real enquiry going through the queue.

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