- Klaila AI Voice Agent and Klaila AI Assistant are two distinct MyBrokerage AI products: the first answers the phone for the agency, the second helps the individual agent.
- The Voice Agent takes calls when nobody can answer, qualifies the client and saves the enquiry; the AI Assistant handles reminders, WhatsApp automations, database search and the evening briefing.
- They can be activated together or separately, and they work on the same database.
Klaila AI Voice Agent and Klaila AI Assistant are two distinct MyBrokerage AI products: the Voice Agent answers the phone for the agency when nobody else can, while the AI Assistant works alongside each agent with reminders, WhatsApp automations, search and an evening briefing.
The name is the same, but the distinction matters, because the two products solve different problems: one is about the agency's phone, the other about each agent's working day.
Klaila AI Voice Agent and AI Assistant compared
| Klaila AI Voice Agent | Klaila AI Assistant | |
|---|---|---|
| Works for | The agency | Each individual agent |
| Where it works | On the phone, on incoming calls | Inside the CRM, WhatsApp and the agency app |
| Problem it solves | Unanswered calls | Repetitive tasks and scattered information |
| Outcome | A qualified, assigned enquiry | Reminders sent, instant searches, agenda ready |
Klaila AI Voice Agent: the agency's voice
The Voice Agent takes the calls nobody manages to answer, in the evening and at weekends too. It recognises which property the call is about, asks qualifying questions (budget, timing, mortgage, property to sell) and saves the enquiry in the system, assigned to the agent, who is notified immediately. We go into more detail in the article on AI voice agents for real estate agencies.
Klaila AI Assistant: every agent's assistant
The AI Assistant doesn't answer the phone: it works alongside the agent, inside the tools they already use. It takes care of the tasks that eat into every day:
Which Klaila your agency needs
- If the problem is missed calls out of hours or during viewings, start with the Voice Agent.
- If the problem is agents' time spent on reminders, searches and organisation, start with the AI Assistant.
- If you want to cover both, the two products work on the same database: enquiries collected by the Voice Agent are the same ones the agent finds with the Assistant.
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