AI voice agents for real estate agencies: what they can do

In short

An AI voice agent for real estate agencies is an AI-powered voice assistant that answers the phone when nobody in the agency can: evenings, weekends, peak hours.
Its job is to capture the enquiry properly (property, needs, budget, timing) and hand it to the right agent, already written up.
Negotiations, complaints and winning mandates stay with people: the voice agent transfers the call to a person in real time or prepares the call back.

An AI voice agent is an AI-powered voice assistant that answers the phone on the agency's behalf, talks with the client in natural language and saves the enquiry for the agent. It isn't an auto-attendant with a keypad menu: it understands which property the call is about and what the client is looking for.

Every agency knows the calls nobody answers: during viewings, at lunchtime, in the evening, on Saturday. They are often from the most motivated clients, who ring as soon as they see a listing. An AI voice agent is built to cover those moments.

What an AI voice agent does in an agency

Take Klaila AI Voice Agent, MyBrokerage AI's voice agent, as an example. Its work has three steps:

Answers and recognises

It reads the number, looks up the contact in the database and works out which listing the call is about.

Qualifies the client

It asks the questions an agent would: budget, timing, mortgage, whether they have a property to sell. By voice, not with a form.

Saves and assigns

The enquiry enters the system with a note, outcome and assigned agent, who is notified immediately.

The agent then calls back a contact who's already briefed: linked property, lead source, a note of the conversation and outcomes ready to select. Nobody has to listen back to a recording to work out what the client wanted.

The calls an AI voice agent handles well

Questions about a listing

Property type, price and main features.

Viewing requests

It collects the client's preferences and passes them to the agent handling the property, who calls back.

First qualification

Budget, timing, mortgage, any property to sell: the information needed to work the contact.

Out-of-hours calls

Evenings, weekends and bank holidays, when the agency is closed but clients are house-hunting.

When the conversation should be left to the agent

A good voice agent also knows what it shouldn't do. Some conversations need a person:

Price negotiations and offers: these are decisions for the agent and the owner.
Complaints and sensitive situations: an angry or worried client needs someone to take ownership.
Specific legal, tax or technical questions: a correct answer tomorrow beats a rough one today.
Owners who want to sell: winning a mandate is relationship work.

In these cases Klaila can transfer the call to a person in real time, if someone in the agency is available. Otherwise it collects the essentials and has the right agent call back, with the note already prepared.

How it fits into the agency's work

An AI voice agent doesn't replace whoever answers in the agency: it steps in when nobody can. Calls picked up through the Live Switchboard stay with the front office and agents; those that would go unanswered, for example out of hours, are handled by Klaila, with one number and no extra receptionists.

Saved enquiries enter the same Enquiry Management queue, with the same assignment rules and reminders. Don't confuse it with Klaila AI Assistant: that is a separate product, which helps the individual agent rather than answering the phone (see the differences between the two Klaila products).

Ask it a real question, right now

The AI Voice Agent is live on a demo agency: call and behave as one of your clients would.

Try Klaila live →

Frequently asked questions

Does the client realise they're talking to an AI?

It's good practice for the voice agent to say so at the start of the conversation: clients appreciate the transparency and the speed of the answer.

Can the AI voice agent transfer the call to a person?

Yes: Klaila AI Voice Agent can transfer the call to a person in real time, for example when the client asks to speak to someone or the conversation needs an agent.

What happens after the call?

The enquiry is saved in the system with property, note and outcome, and the assigned agent is notified immediately.

Does the AI voice agent answer in the evening and at weekends?

Yes: Klaila AI Voice Agent answers in the evening, at weekends and on bank holidays, when the agency is closed.

Are Klaila AI Voice Agent and Klaila AI Assistant the same thing?

No: the Voice Agent answers the phone for the agency, while the AI Assistant helps the individual agent with reminders, WhatsApp automations, search and an evening briefing.

MyBrokerage editorial team

We write for real estate agency owners and agents, starting from how work gets done on the platform every day.