- To reduce missed viewings, send three WhatsApp messages: a confirmation at booking, a reminder the day before and a short message a few hours before.
- Each message should include name, address, time and agent, and give the client an easy way to reschedule.
- With automatic reminders nobody has to remember to send them: they go out from the appointments in the agenda.
The simplest way to cut missed property viewings is to send WhatsApp reminders at three moments: at booking, the day before and a few hours before the appointment.
The agent arrives at the property, the owner has tidied the house, and the client doesn't turn up. Not out of malice: they forgot, mixed up the time or changed their mind without saying. A missed viewing costs time, travel and often the owner's patience, and most no-shows can be prevented with a message at the right moment.
When to send viewing reminders
What to write: 3 sample messages
Short, personal messages with the essentials. For example:
- Use the client's name and the agent's.
- Always include address and time: it's what the client looks for.
- Pick one tone, formal or informal, and keep it across all messages.
- Leave an easy way to reschedule: a moved viewing beats a missed one.
How to automate viewing reminders
Sending three messages per viewing by hand is exactly the kind of task that gets skipped on the busiest days. With MyBrokerage AI's Klaila AI Assistant reminders and confirmations go out on WhatsApp by themselves, based on the appointments in the agenda, and the evening briefing lists those already sent.
The platform's calendar and activities can be synced with Google Calendar, so the agent's agenda and reminders stay aligned.